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Privacy policy

We take the security and use of your personal information very seriously. We only ask for and store the information that we need in order to make your shopping and browsing experience as pleasurable as possible.

 

Policy statement

The following privacy policy makes reference to:

Our web site: www.hotandcool.co.uk ('our web site' 'this web site', 'web site')

Site owner: TG Services, 1 Wintershill Farm, Southampton, SO32 2AH, VAT No: 871 3716 17

('us', 'TG Services' 'our', 'we')

Contact: enquiries@hotandcool.co.uk or on 02380 695554

 

How we collect and store your data:

We collect and store your details in accordance with the Data Protection Act 1998 and our own internal security protocol. You can request to remove or amend your information at any time by contacting us. We will not sell or share your personal details with unrelated third parties, partners or affiliates, without explicitly asking for your consent in advance. We use a 128-bit SSL certificate to secure the transmission of your personal data from your browser to our database. We do not process you debit or credit within our web site, your personal information is sent to protx where you input your card details to process your order.

 

We may also use technology such as cookies or session variables to store data temporarily on our server whilst you are browsing our web site or to track customer habits. We also use cookies and/or session variables to note your IP address for security reasons when you make your purchase and also to help us monitor our web site traffic and customer browsing habits. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings. Please note that if you modify your browser to refuse cookies from our web site, parts of the web site may not function as expected. We do not use cookies for any reason other than those specified above. For more information about cookies and how to control them, please visit AboutCookies.org.

 

We may also contact you in regard to competitions or other special opportunities. The information you give will be accordance to this privacy policy. If you do not want to be contacted by telephone, mail or email please email us enquiries@hotandcool.co.uk. We only contact you in relation to our own competitions, services or products; no third party will act for or with us to collect your details, or offer products or services that are not supplied from TG Services.

 

The information we collect:

The type of information we will collect about you includes:

• Your name

• Address (s)

• Phone number (s)

• Email address

• Order details

• Invoice details

• Preferences

 

How we use your information

By submitting your Information and ticking the requisite boxes and/or pressing the 'submit', 'update' or equivalent button on any order form, registering form, invoice form or any other form within this web site, you consent to us using your details in the ways described below.

 

• To contact you in regard to your invoice or order

• To efficiently process and dispatch your order to your delivery address

• To monitor our customers buying and browsing habits

• To change and improve our web site

• To occasionally email or mail you in regard to special promotions, enhancements, and other web site improvements. You can unsubscribe to this service at any time by clicking the option in your account area or by contacting us to request removal from our mailing and/or emailing list.

 

We may occasionally modify this Privacy Statement, such variations becoming effective immediately upon posting to the web site and by continuing to use our web site, you will be deemed to accept any such variations.

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