We not only service and maintain boilers but we also install new boilers as either part of a new system or simply as a replacement for your old boiler. We are equipped to deal with combination boilers, back boilers, system boilers, conventional boilers and condensing boilers. We are Gas Safe (previously Corgi) and Oftec registered and are trained to attend to natural gas, oil and LPG boilers.
Your initial phone call
Please call us to arrange for our surveyor to visit your home. Our surveyor will firstly listen to your requirements and make some initial assessments. He will then make a full survey of your home (or where is applicable) taking measurements and further notes. A further discussion will take place concerning your requirements and the suggestions from our surveyor. This survey is completely FREE and you are under no obligation.
Your quote
After your initial survey has been carried out our surveyor will have all the information needed to write your quotation. Your quote will be shortly sent through the post and also at no additional cost through email (please mention this if required).
Your acceptance
From the quote date you have up to 28 days to accept our quotation. Unfortunately we can not offer a longer acceptance term as material costs such as copper and metal and other circumstances are constantly changing. If you are happy with our quote and terms and conditions you will need to sign the acceptance letter and send it off with your deposit to our office.
Work commences
Once you have contacted us regarding your acceptance and we have received your deposit and acceptance letter we can confirm the start date for your work. We will start on a date that is suitable for you and we will always estimate the amount of days that the job will take.
Work completes
We always want our customers to be happy with our work, we therefore would encourage you to discuss any issues or concerns with us before we have left site. We will also explain how to use the system we install and make sure that you are comfortable with its operation.
Final paperwork
On receipt of the outstanding balance (if any) we will issue a 'Building Regulations Compliance Certificate' (PDF) for your gas or oil boiler which will be registered with the Gas Safe Register or Oftec (where applicable). You will also be issued with a Benchmark Logbook confirming your boiler was commissioned to the manufactures instructions.
You must keep hold of the Building Regulations Compliance Certificate because it will form a part of your Home Owners pack. All new boilers need to have a Building Regulations Compliance Certificate for your own safety and for others who may purchase your property in the future.
We are qualified to install natural gas, oil and LPG boilers, therefore which ever fuel you use we can provide a complete service. We are also qualified to carry out installation work on mobile homes.
What you can expect
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FREE survey
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Written quotes
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Honest and clear pricing
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Efficient and friendly service
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Quality boilers suited to your requirements
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Minimum 12 months guarantee
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Installation carried out by trained professionals
- System will be power flushed and inhibitor will be added
- Building Regulations Compliance Certificate issued
- Benchmark Logbook completed and left with customer
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Boiler servicing
You must get your boiler serviced annually to make sure that your boiler is running safety and efficiently. Your boiler is at the heart of your central heating and/or water heating system and must endure a lot of demands. Just like your own heart you need to take care of your boiler if you want it to last for many trouble free years. Similarly your car requires a yearly MOT to check for any problems that may be unsafe and in some case illegal. In the same sense your boiler needs to be checked to make sure all of its components are running safely and efficiently. By having your boiler serviced there may be part identified that could save you money, or more importantly save your life.
Why should I get my boiler serviced?
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Greatly reduce the risk of carbon monoxide poisoning
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Help to identify parts which may be running inefficiently
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Requirement under Gas regulations and manufacturers recommendations
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Will form part of the Home Buyers Pack requirements - to show maintenance
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Legal requirements for Landlords with gas appliances
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Piece of mind that your boiler is running safely
A boiler service includes:
- Visual examination of the appliance and its flue to confirm that it is suitably located and installed in accordance with all relevant regulations.
- Examination & cleaning of combustion chamber, fan, heat exchanger burner etc.
- Examination and testing of appliance, flue, safety devices, controls and components.
- Checking and adjusting burner pressure and gas rates.
- Confirming that the appliance is capable of safe operation.
Please remember prevention is better than cure so if you are unsure when your boiler has last had its service please contact us and be safer than sorry.
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Boiler repairs and maintenance
Your boiler is a complex piece of equipment, unfortunately condensing boilers are also more complex than non-condensing variants. Unfortunately parts can fail due to a fault or more commonly due to wear and tear. Getting your boiler serviced can greatly increase your boilers components life, but it cannot guarantee that your boiler will run without fault for its entire life.
That's where we can help, we will firstly diagnose the fault using a combination of the described symptoms and our experience. We will then advice you on the costs involved in repairing or replacing the faulty part. We only fit parts after we have had your approval for us to do so, we never fit a part unless it is needed and approved by you. All of the parts we supply and fit we guarantee for 12 months for your piece of mind.
Signs that your boiler may need servicing or attendance
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Loss in boiler pressure (your boiler may have a pressure gauge)
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Flame appears irregular or yellow
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Water or central heating not reaching or exceeding desired temperature
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Pilot light fails to ignite or is intermittent in its operation
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Boiler gives off irregular noises, such as knocks, fan noises, etc.
Stains or smoke marks around boiler
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Smell of gas around boiler- please turn boiler off immediately and contact us immediately
Boiler keeps tripping out
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